Osterman Research

Feature Article

SMB Dispatch

Retain Emails Or Risk Fines

By Stephanie Jordan
in

The need for organizations to retain emails will continue in 2012, regardless of business size. On the heels of December news that Citigroup agreed to a $750,000 (USD) civil fine for not retaining millions of emails, it is a sober reminder that losing email is not an option for regulated industries. While Citigroup should receive some kudos for self-reporting its loss (which occurred during an upgrade of its email archiving system between October 2008 and December 2009) the Financial Industry Regulatory Authority (FINRA) still determined the incident to be inexcusable.

Published January 2, 2012

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