Real World Solutions from People in the Trenches Featuring Sendio and Pechanga Resort & Casino

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Pechanga Resort & Casino is a four-diamond casino located on the Pechanga Indian Reservation in Temecula, CA and also California’s largest casino. With 1500 email users, Gilbert Mendoza, Pechanga’s IT Security Administrator, was struggling with a spam problem that his filter wasn’t able to solve and users that were spending upwards of two hours daily maintaining their email inboxes. Mendoza realized that the filter-based solution in place was approaching the problem the wrong way, “Every solution we had used previously handled the spam problem in the same way, by focusing on content and that’s a losing battle. We needed something different, a solution that really worked,” he added.

Pechanga selected Sendio’s E-mail Security Platform (ESP) because unlike filters, which require ongoing maintenance but are only partially effective, Sendio’s proactive approach to email security incorporates a critical human element that brings authenticity and control to email communications. The solution utilizes two proprietary technologies, Sender Address Verification (SAV) and SilverListing, to block spam and viruses from reaching the inbox. SAV goes to the root of the spam problem by removing the veil of anonymity accorded to spammers by virtue of the SMTP protocol, while SilverListing uses a set of low-level SMTP tests to determine the legitimacy of the sending email server. When they switched on the SAV component, “The spam disappeared across the board; I was sold. ESP worked as advertised, stopping 100 percent of our spam,” said Mendoza. Now Mendoza and IT personnel spend closer to 5 to 10 minutes, rather than several hours each week, managing the organization’s email.