Messaging Virtualization

Feature Article

Fonality Uses Cloud to Deliver One Billion Contact Center Phone Calls

Fonality recently announced its one billionth contact center phone call. This milestone reflects more than 4,800 deployments as the adoption of Fonality’s cloud-based contact center solutions continue to change how fast-growing businesses deliver exceptional customer support.

Patton is a multi-national organization that designs, develops, and manufactures electronic communications equipment for network access, connectivity, VoIP, triple-play and video surveillance that is...
Eye on Messaging
The RSA Conference held in San Francisco’s Moscone Convention Center this week offers a glimpse into the hopes of a post-recession IT boom. Very debatable that the recession is actually over, but to...
Osterman Research
Lotusphere, IBM’s annual conference for all things messaging and collaboration, was held last week in Orlando. It was my fifth Lotusphere—always a good and informative conference held in a...
According to a recent study by the Enterprise Strategy Group, 60 percent of enterprises have a desktop virtualization strategy and 45 percent of them will have virtualized 50 percent of their...
Osterman Research
While Osterman Research competes with Forrester (much like a BB gun competes with a Howitzer), I have great respect for the company and its analysts.  However, I respectfully disagree with a...
Osterman Research
Without question, Microsoft Outlook dominates the desktop email environment. Outlook has been the mainstay of the corporate email user for a decade or so and is used by more than 60% of these...
Today more than ever, enterprises rely on email for business-critical operations. To the dismay of many IT executives, current generations of email security appliances were designed as point...
With more than 800 employees and 6,500 full-time students, St. Lawrence College relies on its robust, technology-rich infrastructure. IT has deployed and managed a variety of technology solutions...
The decline of the security hardware appliance is closely linked to the rising popularity of virtualization for business applications of all kinds. Virtualization, the technology that enables...
Syndicate content