Compliance

Feature Article

Compliant Social Media

For heavily regulated industries, such as financial services, social media is an attractive communications tool, but it needs to be managed carefully. According to a social business survey conducted last year by IDC, 51 percent of companies use consumer social media tools for communicating with customers, 43 percent are creating awareness about a company product or service, and 42 percent are acquiring knowledge/asking questions.

Eye on Messaging
More and more today, for the corporate user, social networking is giving way to social business, and along with it, experts predict, will be specific social media law and regulations.A recent eWeek...
Osterman Research
There is lots of talk about email going away: some are swearing completely off of email, others complain about how many messages they receive in their inbox, others use only email. Our own...
We all know email is the backbone of business communication. When the corporate email system goes down, productivity of the workforce plummets and there is a greater outcry than when any other “...
Osterman Research
Outside of the financial services industry, very few companies actually monitor what their employees say on Twitter, Facebook, LinkedIn or any of the 1,000+ other social media sites around the world...
In late December, a story exploded on Twitter concerning the court battle between Noah Kravitz and the site Phonedog over ownership of the followers for the @ Phonedog_Noah Twitter account. The facts...
Osterman Research
One of my favorite films is Clear and Present Danger. Early in the film, there’s a good exchange between the president of the United States and his group of advisors who are meeting to discuss the...
The need for organizations to retain emails will continue in 2012, regardless of business size. On the heels of December news that Citigroup agreed to a $750,000 (USD) civil fine for not retaining...
Osterman Research
Electronic communications is a two-way street:  With the right tools one can illuminate the world with words of wisdom and insight. Alternatively, one can demonstrate why the most powerful...
On Message
During interviews I conducted for my dissertation research, I asked individuals how the security policies and systems affected their daily life in terms of productivity and work and personal...
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